2026-04-17 17:18:08分类：绵阳阅读(38311) \u003cdiv class=\"rich_media_content\"\u003e\u003c!--NO_AD_ERROR_2--\u003e\u003cp style=\"line-height: 1.75em; text-align: justify; text-indent: 2em\"\u003e\u003cstrong\u003e奔流新闻讯\u003c/strong\u003e（记者玄丝雨）12月5日，美团、京东外卖、淘宝闪购（原饿了么）三大外卖平台相继发布声明称，自愿执行国家市场监管总局近日发布实施的推荐性国家标准《外卖平台服务管理基本要求》。该标准明确配送员每日接单时长原则上不超8小时、设置疲劳派单暂停机制保障休息权益。\u003c!--NO_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp style=\"line-height: 1.75em; text-align: justify; text-indent: 2em\"\u003e为破解外卖行业长期存在的“幽灵外卖”、非理性竞争及配送员权益保障不足等突出问题，今年以来，国家市场监管总局已多次约谈相关平台企业，明确主体责任与公平竞争要求。在此背景下，国家市场监管总局按“急用先行”原则，指导全国平台经济治理标准化技术委员会推进标准研制，广泛征求多部门、平台企业、专家及配送员等多方意见，经多轮完善确保标准兼具合理性与可操作性，充分兼顾多元主体利益。\u003c!--AI_AD_1000--\u003e\u003c!--NO_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003cp style=\"line-height: 1.75em; text-align: justify; text-indent: 2em\"\u003e该标准以“四个聚焦、四个强化”构建全方位服务管理规范，针对性回应行业痛点。在商户管理方面，明确入驻审核流程与日常监管要求，推动“互联网+明厨亮灶”建设，压实平台食品安全主体责任，从源头遏制“幽灵外卖”隐患。针对平台收费与促销行为，要求明确收费规则、简化项目，规范促销活动管理，严禁强制商户参与促销、变相转嫁成本，营造公平竞争环境，遏制非理性竞争。在配送员权益保障上，围绕劳动报酬、工作时长等关键权益制定细则，限定每日接单时长原则上不超8小时，连续接单超4小时需触发疲劳提示并暂停派单20分钟，调度算法需综合路况等因素规划路径，电动自行车配送时速按不超15公里/小时计算，同时鼓励通过补贴、福利等方式引导配送员休息。此外，标准还要求平台健全消费者、商户、配送员多元主体投诉机制，畅通反馈渠道，强化争议处理与社会监督。\u003c!--NO_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c!--NO_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c!--NO_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003c!--PARAGRAPH_3--\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp style=\"line-height: 1.75em; text-align: justify; text-indent: 2em\"\u003e美团、京东外卖、淘宝闪购三大平台全程参与核心条款讨论，均承诺将标准要求系统落地，持续优化规则，提升商户与配送员管理水平，改善消费者体验，保障各方合法权益。目前，各平台已逐步落实标准相关要求，部分权益保障与规范措施已提前落地。\u003c/p\u003e\u003cp\u003e\u003c!--IMG_0--\u003e\u003c/p\u003e\u003cp\u003e\u003c!--IMG_1--\u003e\u003c/p\u003e\u003cstyle\u003e.rich_media_content{--news-tabel-th-night-color: #444444;--news-font-day-color: #333;--news-font-night-color: #d9d9d9;--news-bottom-distance: 22px}.rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.rich_media_content{color:var(--news-font-day-color);font-size:18px}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]):not(.qn-editor-copy){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content{color:var(--news-font-night-color)}}.data_color_scheme_dark .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.data_color_scheme_dark .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.data_color_scheme_dark .rich_media_content{color:var(--news-font-night-color)}.data_color_scheme_dark .rich_media_content{font-size:18px}.rich_media_content p[data-exeditor-arbitrary-box=image-box]{margin-bottom:11px}.rich_media_content\u003ediv:not(.qnt-video),.rich_media_content\u003esection{margin-bottom:var(--news-bottom-distance)}.rich_media_content hr{margin-bottom:var(--news-bottom-distance)}.rich_media_content .link_list{margin:0;margin-top:20px;min-height:0!important}.rich_media_content blockquote{background:#f9f9f9;border-left:6px solid #ccc;margin:1.5em 10px;padding:.5em 10px}.rich_media_content blockquote p{margin-bottom:0!important}.data_color_scheme_dark .rich_media_content blockquote{background:#323232}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content blockquote{background:#323232}}.rich_media_content ol[data-ex-list]{--ol-start: 1;--ol-list-style-type: decimal;list-style-type:none;counter-reset:olCounter calc(var(--ol-start,1) - 1);position:relative}.rich_media_content ol[data-ex-list]\u003eli\u003e:first-child::before{content:counter(olCounter,var(--ol-list-style-type)) '. 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